EXCHANGE/RETURN OF PRODUCT: RIGHT OF WITHDRAWAL
All items may be exchanged or refunded, with the exception of items that have been personalised at the Customer's request.
The Buyer may exercise this right within 14 (fourteen) clear days from the date of delivery of the product.
Prior to any product return or retraction, the Buyer must indicate his/her intention by :
E-mail: serviceclient@christophefenwick.com
The Purchaser must return the product to the following address:
CHRISTOPHE FENWICK C/O LOCKALL - 5 rue Marcel Monge - 92150 Suresnes - France
Reimbursement will be made within 15 (fifteen) days of receipt of the Purchaser's request to exercise the right of withdrawal, provided that the product has been returned beforehand.
The return of the product ordered will give rise to a refund.
Return costs will not be covered.
The Buyer may also choose an exchange or a credit note for a future purchase.
In order to exercise the right of withdrawal, the Product must be returned to Christophe Fenwick under the following conditions:
a) It must be in perfect condition (not damaged or soiled)
b) It must never have been used (not beyond the use exclusively intended to check the conformity of the product)
c) Be in its original packaging
d) Be accompanied by its invoice.