DELIVERY
Delivery terms and deadlines
The Products ordered are, at the Purchaser's choice, delivered to any address or collected by the Purchaser from the Warehouses of
CHRISTOPHE FENWICK C/O LOCKALL, 5 rue Marcel Monge, 92150 Suresnes - France.
Orders are sent by :
- Colissimo France - delivery within 48 hours (recorded delivery time), delivery against signature.
- Colissimo International - delivery D+3 to D+10 (recorded delivery time), delivery against signature.
In both cases, the Purchaser may check the status of his/her order on the Internet. Christophe Fenwick undertakes to use its best endeavours to ensure that the order is executed within twenty (20) working days from the day following that on which the order is validated, except in the case of force majeure as referred to in article 10. It is however specified that any order paid for by cheque will only be considered as "validated" and taken into account once the amount of the cheque has been cashed by Christophe Fenwick.
The Products ordered by the Buyer will be delivered to the address indicated by the latter on the order form or left at the post office on which the delivery address mentioned by the Buyer depends, in the event of the absence of the recipient of the Products. In the latter case, the postman will leave a notice in the letterbox of the aforementioned recipient allowing him to collect his parcel during the working hours of the post office, within a period of fifteen (15) days.
The delivery address must not be a post office box. The information provided by the Buyer when placing an order is binding. In the event of an error in the recipient's details, Christophe Fenwick may not be held responsible for the impossibility of delivering the Product.
Shipping costs are calculated on the basis of a fixed amount and the place of destination, in accordance with the scales in force by the postal services. Any re-shipment due to an incorrect delivery address or failure to collect with the Postal Services will give rise to the payment of additional costs, after acceptance by the Buyer. If the Buyer refuses to pay these additional re-shipment costs, the order will be cancelled and the price of the order will be refunded to the Buyer's account less the shipping costs incurred.
Delivery problems
In the event of a delay in delivery, the Purchaser must report this delay as soon as possible to the Christophe Fenwick Diffusion customer service department, by post, email or telephone to the contact details given in article 12.
In the event of a delay of more than 15 days in relation to the announced date and not justified by force majeure, the Purchaser may cancel his/her order by registered letter with acknowledgement of receipt and obtain full reimbursement of the sums paid within 15 days of receipt of his/her letter.
The Buyer may also choose to have another equivalent product delivered or to be allocated a credit note for a future purchase.
On receipt of the Products ordered, the Buyer must check that the Products conform to the order. Any anomaly concerning delivery (missing or damaged Product, damaged parcel, etc.) must be indicated by the Buyer on the receipt presented to him by the postal services when the parcel is delivered and must imperatively be notified in writing to Christophe Fenwick's customer service department.
Limitation of liability
The Products offered comply with current French legislation. Christophe Fenwick cannot be held responsible in the event of non-compliance with the legislation of the country where the Products are delivered. It is the responsibility of the Buyer to check with the local authorities the possibilities of importing or using the Products ordered.
PAYMENT
Payment on the Site may be made by PayPal, bank transfer, credit card or cheque (issued exclusively by a French bank). Payment for purchases on the Site can be made from France or abroad in complete security, 24 hours a day, 7 days a week.
The user will enter his/her card number, the expiry date of the card, the name of the cardholder and the visual cryptogram located on the back of the bank card.
Any order paid for by cheque (issued exclusively by a French bank) will only be considered as "validated" and taken into account once the cheque has been cashed by Christophe Fenwick.
Christophe Fenwick uses the 3D secure payment service.
Christophe Fenwick reserves the right to cancel any order which presents a risk of fraudulent use of a bank card.
Christophe Fenwick reserves the right to refuse to honour any order from a User with whom it has a dispute of any nature whatsoever.